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Returns & Alterations

Alterations
We're not all the same, are we?  Just as well too - I embrace this concept and so should you!  It means that if you prefer stud earrings over hook earrings(for instance), I will happily swap them for you at no extra charge.  Do you have a larger or smaller "than average" (whatever this means) wrist or neck size?  Don't worry, I can help you with well-fitted jewellery, tailored especially to your requirements.  Most bracelet/necklace lengths can easily be altered to fit you perfectly - most alterations incur no charge!
 
Most items can be recreated in either gold or silver(as you prefer).  
Earring fittings are also able to be swapped (your options here are: studs, clip-ons, open hooks, self-closing hooks).  Clasps can also be swapped (toggles changed for lobster clasps, hook and eye clasps etc).
 
 
Returns
I am happy to accept any item returned to me on the basis that it was faulty when you received it (ie: workmanship).  Please contact me within 7 days of receipt of your order to arrange this.  You are liable for any postage costs in returning the item to me, but I will gladly examine and repair the item for you free of charge and return it by post to you at my cost.
 
I am happy to also make any "running repairs" (if necessary) for the lifetime of my jewellery - I stand behind everything I make!   Sometimes these repairs may incur a small fee to cover materials, but I will let you know in advance if this is the case, as it's applied on a case by case basis. Please email me to get my return shipping address.
 
Please email me for more information, if required.   
 
 
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